Why Good People Perpetuate Bad Systems
"Citizens consent to bear chains, so they
may impose chains on others in turn."
— Jean-Jacques Rousseau
The Most Uncomfortable Truth About
Organizational Life
This is a story that echoes through the sterile conference rooms of modern corporations and reverberates in the hallowed halls of academia. It whispers through the service corridors of hospitals and hums beneath the surface of mission-driven nonprofits. It is a story that replicates itself with troubling consistency across law firms and government agencies, religious institutions and military organizations, technology startups, century-old foundations and even families.
It is the story of us
- you and me and everyone else we know in organizational life. Good people with
genuine intentions to contribute positively who find ourselves perpetuating the
very dynamics that once wounded us. A pattern that touches each of our professional
lives, regardless of where we work or what noble purpose brought us there,
regardless of how different we believe our workplace to be.
This isn't the story
about obviously toxic leaders or consciously malicious actors. It's a more
unsettling story about the rest of us - about how ordinary people with normal
human psychology become complicit in systems that harm others, often while
sincerely believing we are doing the right thing. We prefer simpler narratives
about organizational dysfunction. We point to "those at the top" -
the narcissistic executives, the power-hungry managers, the disconnected
leadership. We imagine that if only we could replace the villains with heroes,
our workplaces would transform into the collaborative, nurturing environments
we crave.
But Jean-Jacques
Rousseau understood something more uncomfortable about human nature that we
desperately need to confront: oppression isn't sustained merely by the greed of
a small elite. It endures because of the psychological needs of everyone -
especially those who suffer under it most.
The Seductive
Promise of Future Relief
When a junior employee
endures public humiliation from their manager, they will feel genuine pain and
resentment. We know that because we have all experienced that ourselves in
professional life. But there's often a flicker of something else too - a recognition,
not just of cruelty, but of power and its possibilities. The pain we feel is
real, but so is the unconscious calculation: This is terrible, but someday,
it might be my turn.
This is the insidious
bargain at the heart of most hierarchical dysfunction. We consent to bear
chains because we believe - rightly or wrongly - that those chains come with
the future privilege of binding others. The interns absorb impossible deadlines
and dismissive treatment while unconsciously noting how authority works and
fantasizing about the day they'll have their own interns to "toughen
up." The junior doctors endure the brutal hours and casual cruelty of
medical training while learning not just medicine, but the unspoken lesson that
this is simply how knowledge and toughness are transmitted - with concrete idea
about how they'll "properly prepare" the next generation.
Each level of the
hierarchy becomes complicit, not necessarily through conscious malice and not
just in their own oppression, but through the very human tendency to normalize
what we experience and to seek relief from powerlessness through the eventual acquisition
of power over others and the hope of redemption from pain through the
opportunity to inflict similar pain downward.
What Do We Really
Celebrate About Being Promoted?
Perhaps the question
about what we actually celebrate when we get promoted opens up perhaps the most
uncomfortable truths that implicates all of us.
Let's be honest about
the psychology at play. When we see that LinkedIn update announcing someone's
advancement to Senior Vice President (complete with the obligatory humble-brag
about being "honoured to serve in this new capacity"), what are we
really witnessing? And more pointedly, what are we really envying?
At its core, a
promotion typically grants you authority over more people while reducing the
number of people who have authority over you. It's a mathematical shift in what
we might call the "vulnerability ratio" - you become less subject to
others' arbitrary decisions while gaining the power to make arbitrary decisions
about others.
This isn't inherently
evil. Hierarchies can serve legitimate purposes: coordinating complex work,
providing clear decision-making structures, enabling accountability. The
uncomfortable truth, however, is that most of us are drawn to higher positions
not primarily for these noble organizational reasons, but for deeply human
psychological ones.
We envy the corner
office not just for its view, but for its physical elevation above others. We
covet the ability to "delegate" partly because it means transferring
unwanted work downward. We desire the power to "set strategic direction"
partly because it means our preferences become other people's mandates. We're
attracted to roles where we can "make tough decisions" partly because
it means we can impose costs on others for abstract organizational benefits
while remaining insulated from those costs ourselves.
This attraction is
profoundly human. Even our language reveals it: we speak of "climbing the
ladder," "moving up," and "advancing" - vertical
metaphors that explicitly acknowledge hierarchy as a system of elevation above
other human beings. The higher you climb, the more people are beneath you. The
more you advance, the more people you leave behind.
The Choreography of
Corporate Status Displays
If you've ever watched
a nature documentary about mountain gorillas, you'll recognize a fascinating
ritual: after a dramatic chest-thumping display establishes a new alpha male,
the rest of the troop engages in elaborate grooming behaviours that reinforce
the new hierarchy. Everyone knows their place, everyone participates in the
social confirmation of the new order, and life settles into temporary stability
until the next challenger emerges.
Our corporate
promotion announcements aren't so different, though we've certainly evolved
more sophisticated plumage.
"I'm humbled and
excited to announce my new role as Senior Vice President of Strategic Digital
Transformation Initiatives. I'm grateful to everyone who made this possible and
look forward to serving our team in new ways. #grateful #leadership
#nextchapter"
And then we all know
what comes next: the ritualistic responses with dozens of
"Congratulations!" comments, the fire and clapping-hands emojis, the
carefully crafted responses from colleagues who understand that visible
enthusiasm for others' advancement is how you signal your own worthiness for
future consideration.
There's something both
beautiful and absurd about these performances, isn't there? The newly promoted
person must display ritual humility ("I'm honoured...") precisely at
the moment they've gained more power. They must emphasize service ("look
forward to serving...") just as they've reduced their obligation to serve
and increase their deservedness to be served by others. It's rather like
watching a peacock, having successfully displayed its magnificent tail
feathers, immediately declare its commitment to helping other birds find worms.
These aren't malicious
rituals - they serve important social functions, just like their animal kingdom
counterparts. They establish clear hierarchies, reduce conflict through
acknowledged status, and create predictable social structures. The gentle absurdity
lies in our elaborate pretence that something entirely different is happening.
What we're really
witnessing - and participating in - is the establishment of a new position in
the pecking order. Someone has successfully navigated to a tier where they can
peck downward more than they get pecked from above. The promotion party becomes
our version of the gorilla's chest-thumping: a community acknowledgment that
the social hierarchy has shifted, and we all need to recalibrate our behaviours
accordingly.
How Pain Travels
Through Organizations
There's something
tragically predictable about how we humans process workplace trauma - and I
suspect you've seen this pattern yourself. It reveals itself not through
conscious malice, but through unconscious repetition. The manager who was once
micromanaged often becomes a micromanager, not out of deliberate cruelty, but
because micromanagement represents their internalized model of "how
management works." The executive who was once excluded from important
decisions may create cultures of information hoarding, unconsciously
replicating the very dynamics that once frustrated them.
This isn't conscious
malice - it's what I think of as psychological archaeology. We excavate our own
difficult experiences and, lacking better models to metabolise them,
reconstruct them as "normal" professional practice. The behaviours
that once made us feel powerless become the tools we unconsciously reach for
when we gain authority.
What makes this
pattern particularly insidious is how it disguises itself as wisdom. "I'm
preparing them for the real world," we tell ourselves. "They need to
learn to handle pressure." "This builds character." These
rationalizations aren't entirely false - organizations can be challenging
places, and some resilience is valuable. But our justifications often mask the
reality that we're simply passing on pain because we haven't learned how to
transform it into something healthier.
The difference between
heroes and villains in organizational life often comes down to this crucial
juncture: when we gain power, do we use it to replicate the conditions that
shaped us, or do we take responsibility for creating better conditions for others?
It's a choice we all face, whether we realize it or not.
Heroes, Villains,
and the Defining Choice
Here's something I've
noticed about the stories we tell ourselves: in mythology and literature,
heroes and villains are distinguished not by their origins, but by their
response to suffering. The villain's origin story is almost always one of
trauma, injustice, or pain - but their defining characteristic is their
decision to perpetuate that pain, often rationalizing it as justice or
necessity. The hero, by contrast, is equally likely to have suffered, but is
defined by their determination that others should not endure what they endured.
Think about Darth
Vader's journey from victim to perpetrator, or how Magneto's experience in
concentration camps becomes his justification for persecuting others. Their
villainy lies not in their initial suffering, but in their choice to make that
suffering someone else's problem.
Heroes make the
opposite choice. They absorb pain rather than pass it on. They use their
strength to protect rather than to dominate. They break cycles rather than
perpetuate them.
In our organizational
lives, we face this same choice daily, regardless of our level in the
hierarchy. The manager who was once micromanaged can choose to break that
pattern or reproduce it. The executive who was once excluded from important
decisions can choose to increase transparency or to hoard information as others
once did to them. The senior leader who was once humiliated in meetings can
choose to create psychological safety or to continue the cycle of fear-based
management.
The heroic choice is
almost always harder. It requires us to absorb the pain that was inflicted on
us rather than passing it downward. It demands that we use whatever power we've
gained to create better conditions for others rather than simply to improve our
own circumstances.
The Universal
Temptation: None of Us Are Immune
Here's what makes this
conversation so necessary and so uncomfortable: we're all susceptible to these
patterns. I know I am, and I suspect you are too. The drive to escape
powerlessness by gaining power over others isn't the province of obviously
toxic people - it's a deeply human response to hierarchical environments.
Most of us have felt
that quiet satisfaction of finally being senior enough to delegate work we
don't want to do. Most of us have experienced the relief of reaching a level
where we're consulted rather than commanded. Most of us have enjoyed the moment
when we could make decisions that others had to implement rather than being the
ones implementing others' decisions.
These feelings aren't
inherently evil. I've felt them myself, and I imagine you have too. The problem
arises when we mistake the relief of not being at the bottom for the
justification to push others down. When we confuse our own advancement with the
necessity of others' subordination. When we forget that our relief from
powerlessness doesn't require us to make others feel powerless.
The invitation here
isn't to feel ashamed of these very human responses, but to recognize them
consciously so we can choose more deliberately how to act on them. Awareness
creates choice. Acknowledgment creates the possibility of transformation. And
let's be honest - we all need this kind of awareness, because none of us are
immune to these patterns.
The Radical Courage
of Turning the Other Cheek
Perhaps no teaching
has been more misunderstood than Jesus's instruction to "turn the other
cheek." This isn't passive submission to abuse - it's one of the most
radical acts of defiance imaginable, one that can only be truly comprehended
through the crucible of personal experience.
It is only when we've
felt the sting of humiliation that comes with a sharp slap on the face, that we
can begin to understand viscerally what Jesus was talking about. Anyone who has
faced aggression - whether physical, emotional, or professional - knows the
immediate impulse: strike back, run away, or submit to domination. These are
the responses our attackers expect and count on. But turning the other cheek
shatters this predictable cycle entirely.
To turn the other
cheek requires a strength that surpasses both fight and flight. It demands we
look our aggressor in the eye and demonstrate that we are neither intimidated
nor willing to perpetuate their pattern of harm. This act immediately wrests
control from the attacker and establishes who truly possesses courage in the
moment.
Consider what happens
organizationally when someone breaks this expected cycle. The manager who
responds to harsh criticism with genuine curiosity rather than defensiveness.
The employee who meets workplace bullying not with retaliation or resignation,
but with steady professionalism. The leader who absorbs organizational stress
rather than passing it downward to more vulnerable team members.
These responses shock
and disorient those accustomed to predictable power dynamics. They interrupt
the machine of harm that organizational hierarchies often become.
The deepest aspect of
this teaching lies in its requirement for love—even love for our enemies. This
isn't sentimental feeling but a radical choice to see the humanity in those who
hurt us, recognizing that their aggression likely stems from pain passed down
to them. Through this love and forgiveness, we don't just protect ourselves
from becoming like our attackers; we create the possibility of transforming
them.
The Choice We Have
Every day in
organizational life, we face a fundamental choice: will we use whatever
authority we have - however modest - to elevate those with less power, or will
we consolidate our own position? When we have information, do we share it or
hoard it? When we face aggression, do we absorb it or pass it downward to
someone more vulnerable? When we see someone being treated unfairly, do we
befriend them and offer them encouragement, or walk away in fear that we might
be suspected of conspiracy.
The heroic choice is
almost always harder because it requires genuine sacrifice. But when we choose
to turn the other cheek rather than perpetuate cycles of harm, when we absorb
pain rather than pass it on, when we serve rather than demand service, we don't
just break destructive patterns - we get to create something that can be unexpectedly
beautiful.
This isn't naive
idealism. It's strategic strength that recognizes a fundamental truth: true
authority flows upward, not downward. The leader serves the team, the team
serves the mission, and the mission serves the world. When we invert this flow
- making everything serve the leader - we corrupt the entire system.
The depth of Christ's
message can only be understood through its practice. And perhaps that's
precisely the point - that transformation happens not through intellectual
understanding alone, but through the courage to embody love in the face of
harm, strength in the face of aggression, and service in the face of the
opportunity to dominate.
Breaking the Chain,
Choosing Heroism
The profound insight
of Rousseau's observation is that most chains are not imposed from above - they
are chosen from below by individuals who believe that accepting temporary
suffering is the price of eventual power. But what if we chose differently? What
if we refused this bargain entirely?
What if we understood
that the privilege of any leadership position - whether managing one person or
one thousand - is not the right to inflict the pain we once endured, but the
responsibility to ensure others don't have to endure it?
This doesn't mean
creating environments without challenge, accountability, or high standards.
Heroes aren't permissive or weak - they're strategic about how they channel
pressure and challenge in ways that build people up rather than tear them down.
They understand the difference between tough love and casual cruelty, between
high expectations and impossible demands, between building resilience and
inflicting trauma.
We can try to be
mindful about this every time we are in positions of influence over someone
else's experience. Are we using this moment to pass on something that was
passed to us, or are we consciously choosing to create something better? It's a
daily choice, really, and some days I'm more heroic than others. But that's the
point - it is a choice.
The Sacred
Privilege Reframed
Clayton Christensen
wrote beautifully about the sacred privilege of being a manager - the
extraordinary opportunity to shape lives, nurture growth, and create conditions
where human potential can flourish. Every person in a position of authority, no
matter how modest, holds this sacred trust.
Yet how often do we
witness this privilege being squandered or, worse, perverted into its opposite?
Instead of using our positions to heal the wounds that hierarchies can create,
we use them to perpetuate toxic behaviours. Instead of modelling the leadership
we wished we had received, we reproduce the leadership that damaged us,
convinced that "this is just how things work."
The children watching
our choices - our own children, the junior employees starting their careers,
the next generation of professionals - will inherit the organizational cultures
we create through our daily decisions. Will they inherit workplaces where power
is used to heal and build, or where each generation must survive the wounds
inflicted by the last?
This isn't abstract
philosophy - it's as practical as it gets. My children will enter the workforce
someday. Your children will too. The environments we're creating today, the
patterns we're perpetuating or breaking, the cycles we're feeding or starving -
these will be the workplaces they inherit. That makes this deeply personal for
all of us.
The Legacy We Leave
At the end of our
careers, we will be measured not by how well we survived the dysfunction we
encountered, but by how courageously we chose not to perpetuate it. Not by how
effectively we climbed hierarchies that harmed others, but by how thoughtfully
we used whatever position we achieved to make those hierarchies more humane.
The chains Rousseau
wrote about are real, and the temptation to wear them in hopes of someday
wielding them over others is profoundly human. I feel it, you probably feel it
too, and there's no shame in acknowledging that. But in every moment when we
possess even modest authority over another person's experience, we can choose
to be the leader we needed when we were powerless.
The question is not
whether we will influence others - we all do, in ways large and small. The
question is whether we will choose to be heroes or villains in the
organizational stories we're helping to write. Will we use our influence to
interrupt cycles of harm, or will we allow those cycles to continue through us?
I don't know about
you, but I want to be able to look back and know that I broke more chains than
I forged. I want the workplaces I helped shape to be places where my children
could thrive, not just survive. I want to leave something better behind me than
what I found.
The chains we choose to break today become the freedom we create for tomorrow. The heroism we practice in small moments becomes the culture we leave as our legacy. Choose consciously, choose courageously, choose heroically - because the world our children will inherit depends on it.